Product submissions

If your VIGOR tool is not working as it should, we are here for you. The best thing to do is to contact us first and briefly describe your problem. You can do this conveniently via our contact form, by phone or Email: Questions: 02191 792-355 - service@vigor-equipment.com.

Ideally, you should contact us briefly and tell us about your request. You can do this simply using our contact form, by Email or by phone. Our specialists will then be able to tell you immediately whether it is necessary to send in the product or whether another solution should be considered. If your item needs to be sent in, you will find our order form in the service section of our website under "Product returns", which you should enclose with your shipment.

The duration always depends on the repair work required, but we usually repair your product within 5-10 working days and then send it back to you.

If a repair is no longer possible, we will of course inform you immediately. In this case, we will offer you an individual solution, e.g. in the form of a new purchase offer at a preferential price or similar

Sometimes things can be clarified quickly in a short conversation, so don't be afraid to pick up the phone! You can reach us on 02191 9795.

info@vigor-equipment.com is our general email address, which you can use to send us your message. It will then be forwarded to the appropriate department depending on who is responsible.

Ideally, you should contact us briefly and tell us about your request. You can do this simply by using our contact form, which you can find on our website in the "Contact" section, by Email or by phone: 02191 792-355 - service@vigor-equipment.com. Our specialists will then be able to tell you immediately whether it is necessary to send in the product or whether another solution should be considered. If your item needs to be sent in, you will find our order form in the service section of our website under "Product returns", which you should enclose with your shipment.

Repairs carried out under warranty are completely free of charge for you, including transportation costs.

Then you must contact the seller immediately. The seller is responsible for handling such transport damage and can settle the claim for you.

In the event of defects or faults, it is important that you contact our customer service quickly. Use the following address for this: technik@vigor-equipment.com. Our experts will then help you quickly. In the second step, you will be asked to send us the parts together with the application form.